Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information when you use our financial modeling education services.
Information We Collect
When you engage with arukelavium's financial modeling education platform, we collect information that helps us deliver personalized learning experiences. This includes details you provide directly and information gathered through your interactions with our services.
- Personal details like name, email address, phone number, and professional background when you register for courses
- Payment information processed securely through third-party payment processors
- Learning progress data including course completions, quiz scores, and time spent on modules
- Communication records from support interactions, feedback forms, and course discussions
- Technical information such as IP address, browser type, device information, and usage patterns
How We Use Your Information
We use collected information to provide our financial modeling education services, personalize your learning experience, and communicate important updates about your courses. This includes sending progress reports, course recommendations, and technical support.
Your learning data helps us improve course content and identify areas where students need additional support. We also use this information for legitimate business purposes like billing, customer service, and platform security.
Information Sharing
We don't sell your personal information to third parties. However, we may share data with trusted service providers who help us deliver our education services, such as payment processors, email service providers, and learning management system vendors.
In certain situations, we may disclose information when required by Australian law, to protect our rights, or to ensure platform security. Any sharing is done with appropriate safeguards and only to the extent necessary.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles (APPs) and the Privacy Act 1988, you have specific rights regarding your personal information. We're committed to helping you exercise these rights in a straightforward manner.
You can request access to your personal information, ask for corrections to inaccurate data, or request deletion of your account and associated data. For learning records, we may need to retain certain information for educational compliance purposes.
- Access and download your personal data and learning progress records
- Correct inaccurate information in your profile or learning history
- Request deletion of your account, subject to legal retention requirements
- Opt out of marketing communications while maintaining access to course updates
- Lodge complaints with the Office of the Australian Information Commissioner (OAIC)
Data Security and Storage
We implement multiple layers of security to protect your information, including encrypted data transmission, secure server infrastructure, and regular security audits. All personal information is stored on servers located within Australia or with trusted international providers who meet Australian data protection standards.
Our security measures include access controls, employee training on privacy practices, and incident response procedures. While we take reasonable steps to protect your information, no online system can guarantee complete security. We encourage you to use strong passwords and keep your login credentials confidential.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Course enrollment data and learning records are typically kept for seven years after course completion for educational accreditation purposes.
Marketing communications preferences are retained until you opt out, and technical logs are automatically deleted after 12 months. If you close your account, we'll delete personal information within 30 days, excluding data we're legally required to retain.
International Data Transfers
Some of our service providers may process data outside Australia, particularly for cloud hosting and email services. When this occurs, we ensure appropriate safeguards are in place through contractual arrangements and privacy shield frameworks.
Any international transfers comply with Australian privacy law requirements, including ensuring adequate protection for your personal information in the destination country or through binding corporate rules.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze how our platform is used. This helps us improve course delivery and identify technical issues.
- Essential cookies for platform functionality and security
- Performance cookies to understand how you interact with course content
- Preference cookies to remember your settings and course progress
- Analytics tools to improve our educational content and user experience
You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality and your ability to access course materials.
Updates to This Policy
We review and update this privacy policy annually or when significant changes occur to our data practices. When we make material changes, we'll notify enrolled students via email and post the updated policy on our website with a new effective date.
Continued use of our services after policy updates constitutes acceptance of the changes. However, we'll seek explicit consent for any significant changes to how we use your personal information, particularly regarding marketing communications or data sharing practices.
Privacy Questions and Requests
For privacy-related inquiries, data access requests, or to exercise your rights under Australian privacy law, contact our Privacy Officer:
Email: info@arukelavium.com
Phone: +61 3 6331 8057
Mail: 7 Charlotte Pl, Illawong NSW 2234, Australia
We respond to privacy requests within 30 days. For complex requests, we may extend this timeframe and will notify you of any delays with an explanation.